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Used VOLKSWAGENWoodland Prestige: 3-Month / 90-Day Complimentary Warranty Terms & Conditions - Upgrades Available separately via our partner - Autoguard.
Additionally Octane finance offer Warrantywise Warrantys upon request at point of sale directly.
1. Overview and Commencement
Every eligible pre-owned vehicle supplied by Woodland Prestige includes a complimentary 3-month / 90-day powertrain and electrical warranty (or up to 3,000 miles, whichever comes first) starting from the exact date and time of delivery or handover collection.
This document serves as the official terms of reference for the website policy page and must be explicitly referenced within the vehicle sales invoice/order form.
2. Mileage and Duration Limitations
⚬ Time Cap: Valid for exactly 90 calendar days from the date of physical handover or delivery.
⚬ Mileage Cap: Restricted to a maximum of 3,000 miles accumulated during the 90-day period. Whichever milestone is reached first (time or distance) marks the termination of the complimentary warranty.
⚬ Exceeding Limits: Any claim logged after day 90 or after 3,000 miles post-sale will be declined, though statutory consumer rights under the Consumer Rights Act 2015 regarding pre-existing faults remain unaffected.
3. Scope of Cover & Claim Liability Limit
⚬ In-House Warranty Scope: The Woodland Prestige 3-Month Warranty safeguards against unexpected mechanical and electrical failures of core components (Engine internal parts, Manual/Automatic Gearbox units, Drive Systems, Steering, Electrical components, and Cooling systems).
⚬ Per-Claim Liability Cap: The maximum financial liability for Woodland Prestige is strictly capped at £1,000 (inclusive of VAT and labor) per individual claim. Any repair costs exceeding £1,000 for a single incident, or cumulative claims exceeding the vehicle's retail value, are the sole responsibility of the customer. Customers may choose to pay the difference directly to the repairing garage for higher-cost repairs if a covered component exceeds the claim limit.
⚬ Aggregate Limit: Total claims made across the entire 3-month period cannot exceed the total purchase price of the vehicle.
4. Exclusions (What Is NOT Covered)
The warranty does not cover issues resulting from external influences, driver negligence, or normal degradation. Specific exclusions include:
⚬ General Wear & Tear: Brake friction materials (pads, discs), clutch assemblies (friction plates, release bearings), manual/automatic clutch linings, wiper blades, spark plugs, glow plugs, fuses, and routine service items.
⚬ Cosmetic and Trim Damage: Paintwork, glass, upholstery, interior switches, soft-top roofs, alloy wheel scuffs, and body panel alignment.
⚬ Fluids and Consumables: Oils, coolants, refrigerant gases, and filters unless replacement is necessitated directly by the failure of a covered component.
⚬ External Damage: Damage caused by stone chips, road debris, accidents, vandalism, flood, thermal shock, or freezing.
⚬ Misuse and Neglect: Failures resulting from racing, track days, commercial hire/reward use (unless specified), off-road abuse beyond standard vehicle design parameters, or continued operation of the vehicle after a fault or warning light has presented itself.
⚬ Consequential Damage: Any secondary loss, recovery costs (unless authorized), hotel expenses, or loss of earnings resulting from a breakdown.
5. Claims Procedure and Authorization Process
Should a fault develop, the customer must strictly adhere to the following framework to validate repairs:
1. Immediate Notification: The customer must notify Woodland Prestige via email or telephone within 48 hours of a fault appearing, and before any diagnostic or repair work is undertaken.
2. Inspection Facility: If the vehicle is located within 25 miles of Woodland Prestige, it must be returned to our primary facility or our designated approved local specialist. If the vehicle is located further than 25 miles away, authorization must be sought to use an independent, VAT-registered garage.
3. Pre-Authorization Requirement: No repair work can commence without prior written or verbal authorization from Woodland Prestige management. Unauthorised garage invoices will be rejected in full.
4. Settlement: Woodland Prestige reserves the right to supply replacement parts directly or settle authorized repair costs (parts and localized labor rates capped at standard trade schedules) directly with the repairing garage.
6. Invoice Reference Clause (For Invoices/Order Forms)
"Vehicle supplied with a Woodland Prestige 3-Month / 3,000-Mile Complimentary Warranty (whichever comes first), subject to a £1,000 per-claim liability limit and the terms, conditions, and maintenance guidelines outlined at woodlandprestige.co.uk/warranty. Acceptance of this vehicle confirms the buyer's understanding of coverage limits, claim caps, pre-authorization rules, and operational exclusions."
Additionally Octane finance offer Warrantywise Warrantys upon request at point of sale directly.
1. Overview and Commencement
Every eligible pre-owned vehicle supplied by Woodland Prestige includes a complimentary 3-month / 90-day powertrain and electrical warranty (or up to 3,000 miles, whichever comes first) starting from the exact date and time of delivery or handover collection.
This document serves as the official terms of reference for the website policy page and must be explicitly referenced within the vehicle sales invoice/order form.
2. Mileage and Duration Limitations
⚬ Time Cap: Valid for exactly 90 calendar days from the date of physical handover or delivery.
⚬ Mileage Cap: Restricted to a maximum of 3,000 miles accumulated during the 90-day period. Whichever milestone is reached first (time or distance) marks the termination of the complimentary warranty.
⚬ Exceeding Limits: Any claim logged after day 90 or after 3,000 miles post-sale will be declined, though statutory consumer rights under the Consumer Rights Act 2015 regarding pre-existing faults remain unaffected.
3. Scope of Cover & Claim Liability Limit
⚬ In-House Warranty Scope: The Woodland Prestige 3-Month Warranty safeguards against unexpected mechanical and electrical failures of core components (Engine internal parts, Manual/Automatic Gearbox units, Drive Systems, Steering, Electrical components, and Cooling systems).
⚬ Per-Claim Liability Cap: The maximum financial liability for Woodland Prestige is strictly capped at £1,000 (inclusive of VAT and labor) per individual claim. Any repair costs exceeding £1,000 for a single incident, or cumulative claims exceeding the vehicle's retail value, are the sole responsibility of the customer. Customers may choose to pay the difference directly to the repairing garage for higher-cost repairs if a covered component exceeds the claim limit.
⚬ Aggregate Limit: Total claims made across the entire 3-month period cannot exceed the total purchase price of the vehicle.
4. Exclusions (What Is NOT Covered)
The warranty does not cover issues resulting from external influences, driver negligence, or normal degradation. Specific exclusions include:
⚬ General Wear & Tear: Brake friction materials (pads, discs), clutch assemblies (friction plates, release bearings), manual/automatic clutch linings, wiper blades, spark plugs, glow plugs, fuses, and routine service items.
⚬ Cosmetic and Trim Damage: Paintwork, glass, upholstery, interior switches, soft-top roofs, alloy wheel scuffs, and body panel alignment.
⚬ Fluids and Consumables: Oils, coolants, refrigerant gases, and filters unless replacement is necessitated directly by the failure of a covered component.
⚬ External Damage: Damage caused by stone chips, road debris, accidents, vandalism, flood, thermal shock, or freezing.
⚬ Misuse and Neglect: Failures resulting from racing, track days, commercial hire/reward use (unless specified), off-road abuse beyond standard vehicle design parameters, or continued operation of the vehicle after a fault or warning light has presented itself.
⚬ Consequential Damage: Any secondary loss, recovery costs (unless authorized), hotel expenses, or loss of earnings resulting from a breakdown.
5. Claims Procedure and Authorization Process
Should a fault develop, the customer must strictly adhere to the following framework to validate repairs:
1. Immediate Notification: The customer must notify Woodland Prestige via email or telephone within 48 hours of a fault appearing, and before any diagnostic or repair work is undertaken.
2. Inspection Facility: If the vehicle is located within 25 miles of Woodland Prestige, it must be returned to our primary facility or our designated approved local specialist. If the vehicle is located further than 25 miles away, authorization must be sought to use an independent, VAT-registered garage.
3. Pre-Authorization Requirement: No repair work can commence without prior written or verbal authorization from Woodland Prestige management. Unauthorised garage invoices will be rejected in full.
4. Settlement: Woodland Prestige reserves the right to supply replacement parts directly or settle authorized repair costs (parts and localized labor rates capped at standard trade schedules) directly with the repairing garage.
6. Invoice Reference Clause (For Invoices/Order Forms)
"Vehicle supplied with a Woodland Prestige 3-Month / 3,000-Mile Complimentary Warranty (whichever comes first), subject to a £1,000 per-claim liability limit and the terms, conditions, and maintenance guidelines outlined at woodlandprestige.co.uk/warranty. Acceptance of this vehicle confirms the buyer's understanding of coverage limits, claim caps, pre-authorization rules, and operational exclusions."